We are starting a new training programme at the beginning of June, and will be running a Volunteering Information Session on Thursday 26th April 2018  10 – 1pm at Wycombe Mind, where you can find out about the roles on offer, the training, and the service.

If you are interested please contact us on training@hwcab.org.uk  to register your attendance and subject to availability, we will then contact you to confirm your attendance.

We are going to be recruiting for the following roles:


This role carries out an initial assessment with clients and depending on each individual situation, a decision is then made by the Assessor to

  1. book an advice appointment at the bureau or
  2. give the client information so that they can deal with the issue themselves or
  3. direct them to an agency that specialises in the issue that they need advice on.The role of an Assessor will initially be dealing with clients over the phone who contact us through our Buckinghamshire Adviceline service. Once trained, this role can develop, depending on the individual volunteer, to seeing clients who visit the bureau for face to face assessments.


This role involves welcoming clients coming into the service, operating the reception, answering the telephone and transferring calls or taking messages. You will also provide clients with information where appropriate and ensure that they are dealt with according to bureau systems.

There are also a number of administrative tasks associated to the role such as photocopying, filing, scanning and inputting client data onto our database.

Office Administrator

This role involves helping to ensure the smooth running and organisation of the service. The main duties and responsibilities include filing, photocopying, ordering and organising leaflets, scanning and updating databases and information systems. You will also be speaking to clients by phone and face to face to follow up on certain aspects of the service.

Time commitment

The training period for each individual role varies but as a guideline is on average:

  • 6 months for an Assessor
  • 3 – 6 months for a Receptionist / Office Administrator

During the training period volunteers will need to commit up to 16 hrs per week. These hours take into account time that is spent in the bureau and time that is spent at home completing the self-study and online training learning. The actual amount of hours though will depend on each role as some have a lesser training period than others.

Once trained an Assessor will be required to volunteer between 8 and 16 hours per week and a Receptionist and Office Administrator between 4 and 8 hours per week. These are minimum guidelines and volunteers can and do work in excess of these hours.

In addition to the training period, we ask for a further 6 months commitment from each volunteer which takes the overall minimum period of time spent with us to a year. There will then be the opportunity to be trained in other available roles within the service.



If you are interested in a paid role with us, you can take a look at current vacancies here.


The photos used on our website have been taken by wonderful volunteers – a special thank you to: Tony Mitchelmore, Jayne Watson, M E Webster, Heather Stanley and Kimberley Carter.