Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and Local Citizens Advice offices everywhere and improving the support available to people making a claim is vital.

Citizens Advice is set to deliver a new service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

Closing date: Midnight Sunday 24th February 2019

For further information please see the job description at http://www.highwycombecab.org.uk/vacancies-2/

CVs to be sent to office@hwcab.org.uk.

About Citizens Advice High Wycombe

Citizens Advice High Wycombe is set within the Chiltern Hills which is an Area of Outstanding Natural Beauty and the newly refurbished office can be found a short walk from the train station.

We are a friendly team who are committed to helping the local community and use service design principles to testing new ways of working.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution, and training and development opportunities to continue your professional development.

Citizens Advice High Wycombe is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.