We are currently recruiting for the following role:

Job Title:                   Trainer

Location:                   Based in the High Wycombe, Aylesbury and Buckingham office

Responsible to:       High Wycombe Service Manager

Hours:                       Up to 37.5 hrs/week (Part-time/job share will be considered)

Salary:                       £20k – £23k pro rata

Duration:                 Permanent

Deadline:                 Midnight Tuesday 14/05/19

Interviews:              Wednesday 22/05/19 or Thursday 23/05/19

Purpose of the post

Citizens Advice is looking to recruit and train volunteers and staff in High Wycombe and Aylesbury Vale to maintain and expand the local advice services.

We are looking for a trainer with experience of delivering recruitment and training activities in group settings and carrying out one to one inductions, as well as a commitment to the aims and principles of the Citizens Advice Service. 

You’ll have the ability to organise recruitment events, liaise with interested volunteers and staff members, and schedule and deliver a series of training sessions that build competence in key roles.

This is a great opportunity to make a real difference to your local community.


Our values

We’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.

We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.

We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.

3 things you should know about us

  1. We’re local and we’re national. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across England and Wales.
  2. We’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.
  3. We’re listened to – and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

Duties and Responsibilities


  • Organise recruitment and selection activities as delegated.
  • Facilitate inclusive group and / or one-to-one learning and development activities.
  • Organise internal and external learning and development activities to ensure the competence and continuing development of designated volunteers.
  • Contribute to the assessment of competence of designated volunteers.
  • Develop inclusive learning and development activities to meet quality standards and the office’s learning and development plan.
  • Participate in the induction of new staff as delegated.
  • Develop and maintain effective admin systems and records relevant to the role.
  • Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed.
  • Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the office team.
  • Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.
  • Identify own learning and development needs and take steps to address these.
  • Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues.
  • Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.
  • Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff can do their best.

Education requirements



      • Grade A-C GCSE in Maths and English (or equivalent)


      • Educated to degree level




      • Delivering training to groups and individuals
      • Driving licence and own vehicle


      • Involvement with a local Citizens Advice office

Person Specification



    1. Proven ability to develop individuals and groups by providing support, guidance, tutoring and / or training.
    2. Ability to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.
    3. Ability to use IT systems and packages, and electronic resources in the planning and delivery of recruitment activities.
    4. Proven ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
    5. Ability to monitor and maintain recording systems and procedures.
    6. Ability to monitor and maintain own standards.
    7. Ability to communicate effectively verbally and in writing.
    8. Ability to commit to, and work within, the aims, principles and policies of the Citizens Advice service.


  1. Demonstrable understanding of the issues involved in interviewing clients.
  2. Demonstrable understanding of the issues affecting society and their implications for clients and service provision.
  3. A good, up to date understanding of equality and diversity and its application to the provision of advice, and the supervision and development of staff.
  4. Ability to monitor and maintain service delivery against agreed targets.


To apply, please send CV to


April 24, 2019
January 31, 2019