Job Title:                    Supervisor

Location:                   Flexible working arrangements considered. When conditions allow, the remote working role will require occasional visits to the Wycombe office for training, development and management, with the office contributing towards some expenses.

Responsible to:        High Wycombe Service Manager

Hours:                        Up to 37 hours per week

Salary:                       £20k – £23k pro rata

Duration:                  12 month fixed term. Open to discussing more flexible arrangements such as a consultancy role if preferred.

Deadline:                  18/10/20 midnight

Purpose of the post

Support advisers and assessors to deliver advice services across digital, phone and face to face channels, maintain quality standards and support the development and delivery of innovative new projects and services.

Duties and Responsibilities

  • Supervise the work of volunteers and staff to ensure that advice meets quality standards
  • Maintain case records for the purpose of continuity of advice, information retrieval, statistical monitoring and report preparation
  • Ensure the offices quality procedures and processes are complied with at all times
  • Ensure delivery of agreed level of service and adequate staff cover
  • Keep up to date with legislation, case law, policies and procedures relating to debt and welfare benefits and undertake appropriate training
  • Undertake any other task as reasonably required to ensure the efficient provision of the service

Person Specification

  1. Recent detailed advice or telephone assessment experience essential
  2. Recent experience of supervising and managing others preferable
  3. Experience delivering service within a quality assurance framework
  4. Ability to communicate and cooperate with people of all levels and backgrounds
  5. Ability to manage staff rotas, planning ahead and responding to daily resource needs experience
  6. Excellent written and oral communication skills to enable the communication of complex ideas and processes in a clear and logical manner
  7. Ability to delegate, motivate, encourage and support others
  8. Ability to give and receive constructive feedback
  9. A commitment to continuous professional development
  10. Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies

To apply please send CV to

March 19, 2020
December 12, 2019
July 17, 2019