We are currently recruiting for the following role:

 Job Title:                   Supervisor

 Location:                   Based in the High Wycombe office

 Responsible to:       Service Manager

 Hours:                        Up to 22.5 hours per week

 Salary:                       £20k – £23k pro rata

 Duration:                  Permanent

 Deadline:                  Midnight Thursday 31st January 2019


Purpose of the post

Support volunteers to deliver advice services

Maintain quality standards

Support the organisation to deliver new projects and services

Duties and Responsibilities

  • Supervise the work of volunteers and staff to ensure that advice meets quality standards
  • Maintain case records for the purpose of continuity of advice, information retrieval, statistical monitoring and report preparation
  • Ensure the offices quality procedures and processes are complied with at all times
  • Ensure delivery of agreed level of service and adequate staff cover
  • Keep up to date with legislation, case law, policies and procedures relating to debt and welfare benefits and undertake appropriate training
  • Undertake any other task as reasonably required to ensure the efficient provision of the service

Person Specification

  1. Recent experience of supervising and managing others
  2. Ability to communicate and cooperate with people of all levels, backgrounds and
  3. Ability to manage staff rotas, planning ahead and responding to daily resource needs experience
  4. Ability to test new ways of working
  5. Excellent written and oral communication skills to enable the communication of complex ideas and processes in a clear and logical manner
  6. Ability to delegate, motivate, encourage and support others
  7. Ability to give and receive constructive feedback
  8. A commitment to continuous professional development
  9. Recent experience of advice work or similar
  10. Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies


To apply, please send CV to

September 12, 2018
August 14, 2018