Vacancies

We are currently recruiting for the following roles:

Job Title – Project Administrator – Pension Wise – Ref 2019-10

Location – Based in our HW office

Hours – 37 hours pw (job share will be considered)

Salary – £16,700 – £18,500 pa

Contract – Fixed Term contract to 31st March 2020 – may be subject to extension

Benefits – 30 days annual leave (including public holidays) and 3% employer pensions contributions

Purpose of role

To work in partnership with the Wiltshire Pension Wise admin team to provide administrative support to the Pension Wise team.

Key work areas and tasks

Responsible for managing the booking and coordination of client’s appointments, including contacting clients as required to reschedule appointments and maintaining relevant databases. Undertake administrative duties as required ensuring a high level of support to the Pension Wise team.

  • Process online bookings on the relevant systems
  • Deal with clients by email or phone to reschedule appointments, make special arrangements or dealing with queries
  • Scan data protection forms and feedback forms onto relevant systems in line with monthly timetable, ensuring they are maintained accurately
  • Maintain the booking sheets and planner to ensure maximisation of appointment availability
  • Support Guiders and Line Manager with administration as required
  • Produce letters, documents and reports as required using various software packages
  • Attend training or team meetings as required
  • Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
  • Demonstrate commitment to the aims and policies of Citizens Advice service.

Person specification

Essential

  • Previous administrative experience using several record keeping systems / databases
  • Excellent ability to maintain and monitor your own high levels of accuracy
  • Excellent ability to work on own initiative, prioritise own work
  • Excellent ability to self-motivate and work independently of the team
  • Effective and efficient organisational and time management skills with ability to meet deadlines
  • Good interpersonal skills in 1:1, team environment and on the phone
  • High standard of written and oral communication skills
  • Good level of skills in Microsoft Office Word / Excel
  • Flexible approach and willingness to work as part of a team

 

Applicants for this role must be willing to have a BPSS (Baseline Personnel Security Standard) check and any offer for the role will be conditional upon passing this.

How to apply

Please send a copy of your CV to office@hwcab.org.uk with a short email or letter (max 180 words) explaining why you are interested in this role.

 

Time table

Closing Date for applications is Monday 30th September.

Short-listing of applicants will take place between 1st and 7th October.

Applicants invited for interview will be notified by 9th October

Interviews will be held in our High Wycombe office on Thursday 17th October.

 

Job title:                    Debt Advice Management Consultant

Location:                 Based in the High Wycombe office, homeworking considered

Salary:                       £25k – £29k

Contract type:         Fixed term contract, 3 months

Start date:                As soon as possible

Closing date:            No closing date set – as soon as suitable candidate is found, vacancy will close

Purpose of the post

Citizens Advice High Wycombe is looking to improve the organisation and performance of its debt advice service to better meet the needs of a funded project.

We are looking for a senior debt advice supervisor or manager who has experience overseeing an efficient and effective debt advice service with a proven track record of meeting debt project KPIs.

 Our values

We’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.

We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.

We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.

Experience

Essential

  • At least two year’s current experience in debt advice casework supervision to Money Advice Service and Financial Conduct Authority standards.
  • Accredited membership of the Institute of Money Advisers or evidence of equivalent skills and experience.

Person Specification

  • Recognise the requirements of funders and regulators for example the FCA and MAS.
  • Develop systems that are compliant with the demands of the funders/regulators.
  • Be able to support inexperienced advisers with their development by providing in house training/coaching/mentoring etc.
  • Provide support to experienced advisers in complex cases (non-essential).
  • Carry out random peer reviews on cases which have already been reviewed, and support the reviewers.
  • Create training plans to ensure Continual Professional Development of debt caseworkers.
  • To support management as and when required in relation to debt advice.
      •  

 To apply, please send CV to office@hwcab.org.uk

 

Job Title:                    Senior debt caseworker

Location:                   Based in the High Wycombe office

Responsible to:        High Wycombe Service Manager

Hours:                        Up to 37.5 hrs/week (Part-time/job share will be considered)

Salary:                       £24k-£28k

Duration:                  Fixed Term Contract, 12 months

Start date:                As soon as possible

Closing date:            No closing date set – as soon as suitable candidate is found, vacancy will close

Purpose of the post

Citizens Advice High Wycombe is looking for a full-time debt caseworker to deliver a funded debt advice service. You will be an experienced debt adviser able to deliver high quality debt information, advice and on-going complex casework to clients and be up and running from the start.

Role profile

Provide debt advice and on-going casework that is in-depth and complex and facilitate access to project, specialist and alternative sources of advice to maximize resources.

Ensure income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing.

Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.

Research and explore options and implications so that clients can make informed decisions.

Act for the client where necessary using appropriate communication skills and channels.

Where work falls outside the scope of the project, refer internally or to other specialist agencies as appropriate.

Ensure that all work meets all auditing and quality standards and the requirements of the funder.

Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.

Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Experience

Essential

  • At least two year’s current experience in debt advice casework to Money Advice Service and Financial Conduct Authority standards.
  • Accredited membership of the Institute of Money Advisers or evidence of equivalent skills and experience.

Person Specification

Understanding of the debt advice model with proven casework skills and experience of dealing with complex and challenging cases to MAS standards.

Accredited membership of the Institute of Money Advisers or evidence of equivalent skills and experience.

Ability to meet the requirements to become an approved DRO intermediary would be an advantage.

Ability to deliver high quality advice and casework and financial capability sessions to meet project targets whilst ensuring collection of data to support funder’s monitoring and reporting requirements.

Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings

Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively

Ability to use telephony and IT systems to deliver advice across multiple channels and maintain case records. 

Ability and willingness to work as part of a team

A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics

Ability to commit to and work with the aims, principles and policies of the Citizens Advice service

A good up to date understanding of equality and diversity and its application to the provision of advice.

apply, please send CV to office@hwcab.org.uk

Job title:                    Financial Capability Trainer

This role is being is being advertised in conjunction with our partner Citizens Advice offices: Citizens Advice Aylesbury Vale and Chiltern Citizens Advice.

For more details, and to apply, please click on the link below:

http://www.aylesburyvaleadvice.org.uk/vacancies/

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