Job Title:                    Adviceline Telephone Adviser

Location:                   Flexible working arrangements considered, including remote working

Responsible to:        High Wycombe Service Manager

Hours:                        37.5 hrs/week (Part-time/job share will be considered)

Salary:                      £19,000 – £21,000

Duration:                  12 month Fixed Term contract  

Closing date:            31/07/20       

Interview date:        12/08/20

  • Purpose of the post

Citizens Advice High Wycombe is looking to appoint full-time or part staff to deliver information and support services over the telephone, via email and webchat.  We’ve successfully operated Adviceline with a remote team and we’d be interested in expanding this way of working.

  • Qualifications and Skills Benefits

The successful candidates will:

  • Have a good standard of education with strong skills in numeracy and literacy.
  • Have experience in delivering excellent customer service.
  • Have excellent communication skills.
  • Have good data entry and IT skills.
  • Benefits

We offer an attractive remuneration package with excellent terms and conditions of employment including:

  • Generous annual leave
  • Employer pension contribution
  • Training and development opportunities to continue your professional development.

To apply, please send CV to

March 19, 2020
December 12, 2019
July 17, 2019