Frequently Asked Questions

If you have questions about what we do and the services we provide, you may find the answers below. Alternatively, please don’t hesitate to contact us for further information and advice.

Why can’t I book an appointment if I come to the bureau and speak to a receptionist?
What do I do if I can't attend an appointment?
If I give you information, will it get back to the Council? You are part of the Council aren’t you?
Why can I only book an appointment for a week in advance?
When I speak to the telephone Assessor, why do I need to answer quite a lot of questions before I can ask my question?
When I rang before, my call was answered by a different Citizens Advice office. Can I still have an appointment at my local office?
Why can’t advisers give me legal advice?
Why can’t advisers complete forms for me?
What should I bring to an assessment?